Customer Care Center for Emergencies
In case of an emergency after working hours, please call FirstService’s Customer Care Center. Emergencies consist of fire, flood, and personal injury within the common areas of the building, theft, or other criminal activity. In the particular case of a fire or criminal activity, you should follow emergency protocols by contacting the appropriate “first responder” authorities (FDNY, NYPD). Management should be contacted thereafter, and you should expect an immediate reply within a reasonable period of time. The Customer Care Center is open 24 hours, 7 days a week, and can be reached at (212) 634-8911.
Resident Support Services (RSS)
The most common requests supported by RSS include account or balance questions, maintenance issues, documents & information, and general questions related to the Coop. Submit a request by visiting https://nysupport.fsresidential.com/.
Community Support Services (CSS)
FirstService has also introduced the Community Support Services, which will assist shareholders undertaking major alterations. To submit a major or minor alteration for review, please visit https://nyeapplytoday.com.